Customer Service Satisfaction Survey English Español Kreyòl Ayisyen Thank you for visiting City Hall We appreciate your recent visit to the City of York’s City Hall. Your feedback helps us celebrate excellent service and identify areas for improvement. Whether you'd like to share a compliment or raise a concern, please take a moment to fill out our short feedback form. Great! Let's make it public. Click the Open Google Review button below – your message will be copied automatically, and the review page will open in a new tab for you to paste your comment. Important: After posting your review on Google, please don't forget to return to this page and click the Submit button below to complete your feedback. Open Google Review Comment Copied! Were you satisfied with your visit?(Required) Yes No From 1 to 5, how would you rate your experience? ★1 - Poor ★2 - Fair ★3 - Good ★4 - Very Good ★5 - Excellent Which department did you visit? -- Select a department -- Economic and Community Development Business Administration Public Works Police Department Fire/Rescue Services Mayor's Office City Controller's Office City Treasurer's Office Other Which office? -- Select a department first -- Please specify other What was the purpose of your visit?(Required)--- Please Choose One ---Appeal NIO TicketAppeal Parking TicketApply for a Business LicenseApply for a Plumber's LicenseAsk About Blight and Redevelopment PropertiesAsk About Economic Development ProgramsBuy a Recycle Bin / Arrange a Large Items PickupCertificates of Compliance or OccupancyCity Council MeetingInspections - Property or BusinessPay NIO TicketPay Parking TicketPay Property TaxPay Trash (Refuse) BillPay Sewage Bill (PA American Water)Permits - Construction or Electrical RelatedPermits - Food Related PermitPermits - ParkingPermits - Yard SaleProperty Violation ComplaintSpeak With a City Staff MemberZoning or Planning RelatedOtherIf "Other", please specifyStaff member(s) you interacted withDate of visit MM slash DD slash YYYY Time of visit Hours : Minutes AM PM AM/PM Tell us about your experienceWould you like to post your feedback publicly?(Required) Yes No That's great - thank you! Click the button below to copy your comment above and share it on Google later. ✅ Copy Comment Comment Copied! Would you like to share your name with us?(Required) Yes No This field is hidden when viewing the formUnsatisfiedWhat led to your dissatisfaction during your visit?(Required) Long wait times / long lines Services/processes too slow or inefficient Bureaucratic red tape / too much paperwork Staff lacked knowledge Staff were unhelpful or unwilling to cooperate Staff had a rude or negative attitude Lack of empathy from staff Felt discriminated against Information or instructions were unclear Poor communication / not kept informed Technology issues (e.g., online systems not working) Frustrating or confusing online self-service options Other If "Other", please specifyWould you like someone to follow up with you? Yes No Your Name(Required)Phone (optional)(Required)Email(Required) Disclaimer: If you choose to post your feedback publicly on Google, please note that your review will not be anonymous and may display your name and profile information. Public reviews are visible to others and are subject to Google’s review policies. This is separate from the City of York’s internal feedback process. Participation is voluntary, and completing this survey will not affect any current or future services you may receive. Disclaimer: Your feedback is confidential and will be used solely for the purpose of improving services provided by the City of York. Responses are anonymous unless you choose to provide contact information. Participation is voluntary, and completing this survey will not affect any current or future services you may receive. Acknowledgement(Required) I have read and agree to the terms listed above. Δ