How to Pay Your Bill
City of York sewer and refuse customers may now take advantage of several convenient options to pay their City of York sewer and refuse bill.
- Pay in-person at 130 East Market Street during regular business hours
- Call the 24-hour phone number (1-866-665-9578)
- Mail your payment to YWC at PO Box 3009, Lancaster, PA 17604-3009
- Pay online at https://www.yorkwater.com/bill-pay/
- Pay using our FREE-Timely Automatic Payment (TAP) Program. While you are on the site, consider enrolling in paperless billing.
The City of York and the York Water Company are working together to improve customer billing for sewer and refuse. York Water Company, serving the city of York, PA for 204 years, will now, for the first time, handle all billing and revenue collections services for the City of York Sewer and Refuse System. The new bills will appear in consumers’ mailboxes on or around August 31, 2020.
Note That The New Bill Will Reflect Sewer and Refuse Fees for The Past Two Months.
This new and improved process will allow City of York Sewer and Refuse customers to more clearly see the relationship between their water use and sewer and refuse costs, with a single location for customer service and sewer and refuse payment processing.
Did you know your City of York sewer bill is based upon the water meter reading from the York Water Company? As the billing agent for the City of York’s sewer and refuse system, your monthly water meter readings determine monthly sewer and refuse fees.
City of York sewer and refuse customers will be able to call York Water’s Customer Service department to get answers to questions regarding their sewer and refuse bill or customer service needs related to their sewer and refuse bill, while the City of York will manage sewer system maintenance and onsite services.
Want More Information?
Frequently Asked Questions
Why Is My City of York Sewer and Refuse Bill Coming from York Water?
The City of York and the York Water Company (YWC) are working together to streamline sewer and refuse billing for City of York sewer and refuse customers
Who Will Send Me My City of York Sewer and Refuse Bill Now?
The YWC will begin sending out the bills on behalf of the City of York starting at the end of August 2020. YWC will send out bills, collect payments, post termination notices, and shut off water service for non-payment of City of York sewer and refuse bills.
Will My City of York Sewer and Refuse Bill Be Enclosed in The Same Envelope as My York Water Bill?
No, your City of York sewer and refuse bill will be sent to you in a separate mailing within one week of receiving your monthly York Water bill.
How Can I Pay My York City Sewer and Refuse Bill Once York Water Becomes the Billing Agent?
York Water offers several convenient options to pay your City of York sewer and refuse bill. You can pay your bill in-person at 130 East Market Street during regular business hours, call the 24-hour phone number (1-866-665-9578), mail your payment to YWC at PO Box 3009, Lancaster, PA 17604-3009, pay online at https://www.yorkwater.com/bill-pay/, or pay using our FREE-Timely Automatic Payment (TAP) Program. While you are at it, enroll in paperless billing. YWC accepts VISA, MasterCard, Discover, and American Express.
What COVID-19 Restrictions Are Required when Visiting York Water to Pay My Bill?
The health and safety of customers and employees is of utmost importance to York Water. Masks are required to be worn inside the building and customers are asked to sanitize their hands before receiving service. Customers are asked to maintain social distance at all times. All customers must enter and exit through the Market Street entrance.
Is There a Convenience Fee to Pay My City of York Sewer and Refuse Bill Online, in Person, or Over the Phone?
Yes, there will be a $1.50 per $100.00 payment convenience fee to pay your City of York sewer and refuse bill online, in person or over the phone using a credit or debit card. For example, a $99.00 bill means you will pay $100.50 ($99.00+$1.50), and a $105.00 bill means you will pay $108.00 ($105.00 + $3.00). This is different from your water bill. YWC pays the convenience fees for our water customers, but the City of York will not pay the convenience fee for sewer and refuse customers. The fee to pay using recurring ACH/eCheck is $0.75 per payment. There is no convenience fee to pay by cash, check, or money order.
Will I Get a New Account Number for My City of York Sewer and Refuse Bill?
Yes, you will receive a new account number for your City of York sewer and refuse bill. This account number will NOT be the same as your water bill or the account number you currently have with the City of York. You must be sure to apply any payments for your sewer and refuse bill to your new account number.
If I Do Not Pay My City of York Sewer and Refuse Bill, Will My Water Service Be Shut Off?
Yes, the City of York has authorized York Water to post termination notices on properties for non-payment. After going through the entire posting process for non-payment, if payment of your City of York sewer and refuse bill still has not been received, your water service will be shut off.
i Know I Have a Past Due Balance on My Sewer/refuse Bill. Will York Water Now Handle the Billing for Previous, Unpaid Balances?
Yes, York Water will be handling any past due balances that were not accounted for in the City of York’s amnesty program. Those past due balances will appear in approximately the next 2-3 months.
Will York Water Re-Institute the City of York’s Previous Amnesty Terms for Delinquent Sewer and Refuse Bills?
No, the City of York’s amnesty program has ended.
My Sewer and Refuse Bill Seems Really High. Why Is That?
The sewer and refuse bill you received includes fees incurred for the past 2 months, inclusive of July and August.
How Long Will York Water Manage the City of York Sewer Billing Processes?
York Water has a long-term services agreement to provide billing and customer service support to the City of York sewer and refuse customers. At this point in time, York Water will manage billing and customer service for the foreseeable future.
Why Is My York Water Meter Reading on My City of York Sewer and Refuse Bill?
Your water consumption directly relates to your sewer and refuse fees. By seeing your water usage on each bill, you can now see how increases or decreases in your water use affects your sewer and refuse bill directly.
How Much Do I Pay in Sewer Fees per Gallon of Water Consumed?
For every 1,000 gallons of water, the City of York charges you $9.10 for sewer service.